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This will allow them to receive their card without access to free bus travel. All children and young people aged 5-21 will need to apply for a new or replacement National Entitlement Card or Young Scot National Entitlement Card to access free bus travel. Previously issued cards will not allow you access to the scheme. Children aged under 5 years do not need a card as they already travel for free on commercial bus services across Scotland.

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TfL has carried out an Equality Impact Assessment as part of these changes. Londoners on low incomes tend to be women, older and disabled people, and those not in work. These temporary changes to free with a 60+ Oyster or Older Person’s Freedom Pass will increase the barrier for older Londoners on low incomes to travel at these times. However, Londoners over 60 and on low income are amongst those most vulnerable to infection and most at risk of inadvertently passing on the virus. These temporary arrangements will help reduce the risk of crowding at the busiest times which would mean that social distancing would be more difficult to maintain. We have been working closely with Barnardo’s Scotland on how to safeguard young people travelling on the bus network, including providing training material for bus drivers.

Schools will contact parents or guardians and pupils directly if this arrangement is in place. All young people and children aged 5-21 years can apply for a card to access the Young Persons’ Free Bus Travel Scheme, which began on 31 January 2022. TfL is engaging with the NHS and businesses across London and we are working to encourage staggered openings and shift patterns. Although, most supermarkets have now returned to normal opening hours.

Cards should be kept safe and must be used by the named cardholder only to access free bus travel. This message appears when there are too many people trying to collect bus travel at the same time. If you’ve successfully downloaded the app onto your phone but you’ve received an error message when using it, the message will provide details about what has gone wrong and tell you what to do next or who to contact.