Your main customer contact point, so there is a consistency of approach throughout the customer experience. Inviting regular customers to share their views of your organisation on an individual basis. Some will be willing and eager to help you, especially if you want to build on the things they like and value you for. For example, there may be long serving team members who have highly established customer relationships that can shed more insights.
- Please do challenge us – you should see these values illustrated at each business centre every minute of every day.
- NRA Group Ltd operates a group involved in providing construction services.
- Kim has 30 years training and HR management experience in the Retail, Hospitality and Pharmaceutical industry, as well as working with a diverse range of client industry sectors.
- Personally asking customers their views after they have used your product or service.
- So, it’s not just